Legal
Last updated: 29 September 2026
1. 7-Day Return Window
Buyers may request a refund within 7 calendar days of delivery. The item must be in its original condition, with all packaging and tags intact, and accompanied by a receipt or order confirmation.
2. Eligible Reasons
Damage in transit; manufacturing defect; significant difference between listing and actual product (material, dimensions, design); non-delivery after 14 days past the estimated delivery date. Change-of-mind returns are accepted at the artisan’s discretion and may incur a restocking fee.
3. How to Request a Refund
Open the order in your account, click "Request Refund", and upload up to 4 photos showing the issue. Our team reviews requests within 2 business days. Approved refunds are issued to the original payment method within 5–7 business days. Razorpay processing times may vary.
4. Damaged or Defective Items
If your item arrives damaged, please photograph the package before opening and contact us within 48 hours. We will arrange a free return pickup and a full refund, or send a replacement at the artisan’s option.
5. Artisan Cancellations
If an artisan cancels an order before shipment, you receive a full refund automatically within 5 business days. If shipment is delayed beyond the artisan’s stated handling time by more than 7 days, you may cancel for a full refund.
6. Non-Refundable Items
Custom or personalised orders; perishable goods; digital products; items marked "Final Sale".
7. Disputes
If you are not satisfied with the resolution, you may escalate to [email protected]. We will engage an independent arbitrator under the Indian Consumer Protection Act, 2019.
8. Contact
Refund questions: [email protected].